Session Rules and Regulations

1. Purpose of the Chat

• The chat is exclusively for paid consultations on a specific topic chosen by the user during subscription.

• Each consultation is limited to one topic only. For new topics, a new consultation fee must be paid.

2. User Responsibilities

• Users must clearly state their question or topic at the beginning of the chat.

• Users are expected to remain respectful and professional during the conversation.

• If the user has additional questions related to the original topic, they must be asked during the 10-minute grace period after the influencer ends the session.

• Inappropriate behavior, harassment, or disrespectful language will result in immediate session termination and possible account suspension.

• If the influencer misbehaves or refuses to address the agreed-upon topic, the user can raise a formal complaint through customer service.

3. Influencer Responsibilities

• Influencers must respond to the consultation topic as specified by the user.

• Influencers are encouraged to adhere to their listed availability times to maintain trust and reliability.

• Influencers have the right to end the chat if:

                -The user insists on discussing an unrelated topic.

                -The user behaves inappropriately.

• Upon completing their response, influencers must use the “End Session” button to conclude the consultation.

4. Chat Closure Process

• After the influencer presses the “End Session” button, the user will receive a prompt asking if they have further questions related to the main topic.

• A 10-minute timer will start immediately.

• Users must ask any follow-up questions within this 10-minute window.

• After 10 minutes, the chat will close automatically.

5. Complaints and Dispute Resolution

• Users have the right to file a complaint if:

• The influencer behaves inappropriately.

• The influencer refuses to address the agreed-upon consultation topic.

• Influencers can also report inappropriate behavior from users.

• All complaints will undergo an investigation by customer service.

• During the investigation, the consultation fee will be on hold.

• Upon resolution, the fee will either:

• Be refunded to the user if the complaint is valid.

• Be released to the influencer if the complaint is invalid.

6. Availability and Response Times

• Influencers must set and display their availability times in their profiles.

• While influencers are not obligated to respond strictly within these hours, consistency is encouraged to build trust with users.