1. Introduction These Terms and Conditions (“Agreement”) govern the use of Circles, a platform designed to connect experts with users seeking professional consultations. By registering and using Circles, you (“Expert” or “Influencer”) agree to comply with these terms. Please read them carefully before proceeding with your registration and use of the platform.
2. Registration and Account
- Accurate Information: When creating your Expert profile, you must provide truthful, accurate, and up-to-date information, including your business name, profile details, availability, and relevant expertise.
- Account Security: You are responsible for maintaining the confidentiality of your login details and password. Any actions or transactions conducted under your account will be your responsibility.
- Eligibility: To use the platform, you must be legally allowed to offer paid consultations in your jurisdiction, and your expertise must comply with Circles’ platform guidelines and acceptable use policy.
3. Payment and Fees
- Consultation Fees: As an Expert, you set your own consultation fees. Circles will take an agreed-upon commission based on each transaction. The commission rate is decided during the onboarding process and is subject to change based on prior agreement with the platform.
- Payment Processing Fees: Circles charges a small processing fee per transaction. The exact amount or percentage of this fee is disclosed to you during the onboarding process and is deducted before the payout.
4. Payout Settings
- Payment Cycle: Payments are processed bi-weekly:
- If a customer subscribes to your services between the 1st and 14th of the month, you will receive your payout at the first of the following month.
- If the transaction occurs after the 14th, between the 15th and 31st, your payout will be processed on the 15th of the following month.
- Payment Method: Payments are processed through bank transfers using the IBAN details you provide during the registration process. Experts are responsible for ensuring the accuracy of their bank account details.
- Updating Bank Information: If you need to update your bank account information after your initial registration, you must send an email request to tech@appcircles.app. Changes cannot be made directly in the app.
5. Responsibilities of the Expert
- Expert’s Responsibility for Consultations: As an Expert, you are responsible for the quality, accuracy, and content of the consultations you offer. Circles is not responsible for any claims, disputes, or legal actions that arise from the advice or consultations you provide. You must maintain professional conduct and adhere to industry standards while interacting with users.
- Feed Content Responsibility: If you post content on your feed, you are solely responsible for ensuring its accuracy, legality, and relevance to the platform’s guidelines. Circles is not liable for any misleading or harmful content posted by Experts in their feeds.
- Consultation Availability: You are responsible for maintaining and updating your availability on the platform. If you are unavailable for any reason (vacations, time off, etc.), it is your responsibility to mark yourself as "away" in the app.
6. Communication
- Confidentiality of Expert Information: Circles respects your privacy. We will not share your personal contact information with third parties outside of the platform. However, your email and phone number will be used by the Circles support team to contact you regarding platform issues, updates, or customer support inquiries.
- Support Contact: Circles may use your provided contact information to inform you of important account updates, system maintenance, or other communications directly related to your services on the platform.
7. Voluntary Termination
- You can choose to voluntarily terminate your participation as an Expert at any time. To do so, you must submit a written request via email to tech@appcircles.app. Your termination request will be processed, and you will be informed of any final payments owed to you before your account is deactivated.
8. Policy Updates
- Policy Modifications: Circles may periodically update its terms and conditions. You are responsible for reviewing the current policies to stay informed of any changes. We recommend checking the terms and conditions regularly. By continuing to use the platform after changes are made, you agree to comply with the updated terms.
9. Verification and Onboarding
- Once you have agreed to the terms and submitted the necessary information, Circles will verify your account. This process may include validating your qualifications, reviewing your profile, and confirming the details provided. Upon successful verification, Circles will contact you through email or phone to discuss your commission terms and finalize your onboarding process.
- Account Verification Tracking: You can track the status of your verification process through the account settings page in the app.
10. General Information
- Platform Modifications: Circles reserves the right to modify, suspend, or discontinue any aspect of the platform at any time, without prior notice.
- Legal Jurisdiction: This agreement is governed by the laws of the jurisdiction where Circles operates, and you agree to resolve any disputes through mediation or arbitration as determined by the platform.
11. User Behavior and Restrictions
- You agree not to misuse the platform for fraudulent activities, illegal consultations, or violating the privacy of users. Circles has the right to terminate your account if any activity is deemed to violate these terms.
12. Indemnity
- You agree to indemnify and hold Circles harmless from any claims, damages, losses, or legal actions resulting from your conduct, the consultations you provide, and any other actions or content related to your use of the platform.
13. Limitation of Liability
- Circles shall not be held liable for any direct or indirect damages, losses, or consequences resulting from the use of the platform. The liability of Circles is limited to the fees paid for the consultation services and platform use.
14. Expert Agreement
- By using Circles, you acknowledge that you have read, understood, and agreed to these terms and conditions. Your registration and use of the platform indicate your acceptance of these terms.
This document sets the foundation for a professional, legally sound agreement between the Experts and Circles, ensuring that expectations, responsibilities, and actions are clearly defined. If any further clarification is needed, feel free to contact Circles support at tech@appcircles.app.